kg999 Privacy Policy

1 Introduction and Scope

This privacy policy applies to all kg999 services — including the website, mobile application, and any service provided through our customer support channels. It takes effect from the moment you register an account on our site.

kg999 operates a secure online entertainment platform for Bangladeshi users. We believe every user should have full control over their personal information. That is why this policy clearly explains, in plain language, what information is used and for what purpose.

Registering on or continuing to use our site means you have read and agreed to this privacy policy. Reading this policy together with our Terms and Conditions will give you a complete picture of the overall agreement.

2 What Information Is Collected

kg999 collects only the information necessary to provide services, ensure security, and meet legal obligations. The information is listed by category below:

2.1 Registration and Identity Information

Full name and date of birth
Email address and mobile number
Bangladeshi National ID or passport number (for identity verification)
Current address

2.2 Financial Information

bKash, Nagad, Rocket or Upay account number (for transaction processing only)
Bank account details (for bank transfers)
Deposit and withdrawal history

2.3 Technical Information

IP address and device type
Browser information and operating system
Site login time, session duration, and page visit logs
Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

Betting history, game logs, and session details
Bonus usage and wagering records
VIP level and rewards programme information

3 Purpose of Using Information

Collected information is used for specific, lawful, and transparent purposes. kg999 never sells your information to third parties. The main purposes of use are:

Account Management: Registration, login verification, and keeping your account secure.
Financial Transactions: Accepting deposits and processing withdrawals — in accordance with the applicable rules for a minimum deposit of ৳300 and withdrawal of ৳500.
Identity Verification: Preventing fraud and confirming the age requirement (21+).
Customer Support: Verifying your identity and history to provide 24/7 live chat and email assistance.
Bonuses and Promotions: Informing you of relevant offers and verifying eligibility.
Technical Improvement: Monitoring and improving site performance.
Legal Compliance: Retaining information in accordance with applicable laws and regulations.

4 Information Sharing and Disclosure

kg999 does not share your personal information with third parties, but may disclose it in the following limited circumstances:

4.1 Service Provider Partners

Only the minimum information necessary for them to carry out their functions is shared with payment processors (bKash, Nagad, Rocket, Upay and financial institutions handling bank transfers), technology service providers, and fraud-prevention service providers. These partners are bound by confidentiality agreements.

4.2 Legal Obligations

If disclosure of information is legally required as part of a court order, government investigation, or legal process, kg999 will comply with that requirement. Where possible, an attempt will be made to notify you in advance.

4.3 Fraud and Abuse Prevention

Relevant information may be reviewed and analysed to detect the creation of multiple accounts, misuse of bonuses, or any other fraudulent activity.

5 Methods of Data Protection

kg999 applies industry-standard technical and organisational measures to protect your information. Key measures include:

SSL Encryption: All data transmitted on the site is encrypted using TLS/SSL technology.
Password Protection: User passwords are stored in hashed form — no staff member can read them directly.
Access Controls: Only authorised staff can access the relevant information, and only to the extent required.
Regular Security Reviews: Systems are regularly audited by third-party security specialists.
Data Backup: Data is stored on secure, encrypted backup servers.
Two-Factor Verification (OTP): OTP verification is available for account login and important account actions.

However, it is never possible to guarantee complete security when transmitting data over the internet. We therefore advise users to keep their own login credentials secure.

6 Cookies and Tracking Technologies

kg999 uses cookies to keep the site running properly and to improve the user experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

Essential Cookies: Required to maintain login sessions and ensure core functionality. The site cannot be used without these.
Functional Cookies: Used to remember your language preference and interface settings.
Analytics Cookies: Used to analyse site usage and improve our services. This information is processed in aggregate form.

Cookies can be disabled from your browser settings, but this may limit some site functionality.

7 Data Retention Period

kg999 retains your information for as long as your account is active and for as long as required by legal obligations. Retention rules for different types of information are set out below:

Account Information: Retained for a minimum of five years after account closure.
Financial Transaction Records: Retained for the period required by applicable laws and regulations.
Customer Support Communications: Retained for a maximum of three years for issue resolution and quality assurance purposes.
Technical Logs: Retained for a maximum of one year for system security review purposes.

Once the retention period ends, information is securely deleted or anonymised.

8 Your Rights

As a kg999 user, you have the following rights regarding your own information:

8.1 Right to Access Information

You can find out at any time what information kg999 holds about you. You can request this by logging into your account or by contacting customer support directly.

8.2 Right to Correct Information

If any of your information is incorrect, it can be corrected through account settings or via customer support.

8.3 Right to Delete Information

If you request account closure, information that is not legally required to be retained will be deleted. Financial and transaction records must be kept for a set period.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. If you send this request to our customer support, action will be taken as quickly as possible.

For more details on responsible gaming and managing your account, see our Responsible Gaming Guidelines, which also cover self-exclusion and account limit settings.

9 Protection of Minors

kg999 strictly does not allow anyone under the age of 21 to open an account. Age is verified at the time of registration and additional identity documents may be requested if needed.

If we are informed that someone under the age of 21 has created an account, that account will be closed immediately and all collected information will be deleted.

10 Third-Party Links

If kg999's site contains links to external websites, kg999 is not responsible for the privacy policies of those sites. You are advised to read the privacy policy of any external site before visiting it.

11 Changes to the Policy

This privacy policy may be revised due to business changes, the addition of new services, or legal requirements. If changes are made, you will be notified in the following ways:

A notification will be sent to your registered email address.
A notice will be displayed on the site's homepage.
The "Last Modified" date at the top of the page will be updated.

For significant changes, you will be notified 30 days before they take effect. Continuing to use the site after changes have been made will be considered as acceptance of the new policy.

For answers to general questions about our services and policies, you can visit the FAQ page, which covers questions on accounts, payments, and security.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the kg999 customer support team:

Live Chat: Via the chat button on any page of the site — support is available 24/7 in Bengali and English.
Email: [email protected] — replies are usually sent within a few hours.

Upon receiving a complaint, a written response will be provided as soon as possible and within a maximum of 30 business days. If a complex matter requires more time, progress updates will be provided.